IT Client Success Manager

20 hours ago


India Smart Working Full time

This role is a fantastic opportunity to excel in the IT staffing and recruitment industry.

As an IT Client Success Manager, you will be responsible for building strong relationships with clients, ensuring their satisfaction, and driving success by making sure they get the value out of our remote workers in all possible ways.

Your goal will be to deliver exceptional service, address client & staff concerns, and maximize retention while identifying opportunities for growth.

The ideal candidate will have a Client-Centric Approach, strong interpersonal and communication skills to build trust and maintain positive relationships.

Additionally, the candidate should have a Problem Solving mindset, able to address challenges effectively and find mutually beneficial solutions.

The role requires a Proactive Engagement approach, suggesting improvements & ideas to improve churn rate based on analytics and best practices.

We are seeking someone who thrives on building relationships, solving problems, and driving value for clients in the fast-paced IT staffing and recruitment industry.

Key Responsibilities:

  • Relationship Management
  • Onboarding and Integration
  • Performance Monitoring
  • Client Retention and Growth
  • Documentation and Reporting

The successful candidate will have a Bachelor's degree in business administration, Human Resources, or a related field.

A minimum of 3 - 4+ years of experience in customer success, account management, or client servicing (preferably in IT staffing/recruitment) is required.

Knowledge of client management and CRM tools is a plus.

The estimated salary for this position is around £40,000-£55,000 per annum, depending on experience.

About Us:

At Smart Working, we recruit excellent people to work full time, and directly for UK businesses on a long-term basis.

We offer a range of benefits, including work-life balance, a laptop, full medical insurance, and opportunities to learn and grow professionally.


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