AV Support Specialist

2 days ago

Mount Abu, Rajasthan, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 10,00,000

About us, the world's first and only AI-powered professional AV design platform:

We automate multiple types of drawings and documents, allowing AV designers, integrators, and manufacturers to increase their efficiency and productivity by 10 times.

Job Overview

We seek a dedicated and proactive customer support specialist to join our team. As a customer support specialist, you will assist customers via chat and email during overnight hours, ensuring their inquiries and concerns are addressed promptly and effectively.

Key Responsibilities

  • Respond to customer inquiries and resolve issues via chat and email during night shift hours.
  • Provide personalized assistance to customers, offering solutions and guidance tailored to their needs.
  • Troubleshoot technical issues and escalate complex cases to the appropriate department, if necessary.
  • Ensure timely and accurate documentation of customer interactions and resolutions.
  • Collaborate closely with other team members to ensure seamless customer support operations.
  • Stay up-to-date on product/service knowledge to provide accurate information and assistance to customers.
  • Identify opportunities for process improvement and contribute to the enhancement of customer support procedures.

Requirements

  • This is an in-office day job.
  • Previous experience in customer support or a related field is preferred.
  • Excellent written communication skills with a strong command of English.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Comfortable working independently during night shift hours.
  • Familiarity with customer support software and ticketing systems is a plus.
  • Flexibility to adapt to changing schedules and work occasional weekends or holidays.

What We Offer

  • A competitive salary.
  • Paid time off.
  • Training and development opportunities.
  • A supportive team environment.

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