Thane Business Operations Associate

7 days ago


Navi Mumbai, Maharashtra, India Teleperformance Global Services Private Limited Full time
About Us

At Teleperformance Global Services Private Limited, we pride ourselves on being a customer-centric organization that delivers exceptional experiences through people, processes, and technology. With a presence in over 80 countries, we have been trusted by Fortune 500 companies to provide high-quality business process outsourcing services. Our team in Thane is committed to fostering a culture of innovation, excellence, and teamwork, while ensuring that our customers receive unparalleled support and care.

We are now seeking a talented CUSTOMER SERVICE AMBASSADOR to join our team As a key member of our operations, you will play a vital role in building strong relationships with our clients and consistently exceeding their expectations.

Responsibilities:
- Collaborate with cross-functional teams to develop and implement effective customer support strategies
- Provide expert-level assistance to customers through multiple channels, including voice and email
- Analyze customer interactions to identify areas for improvement and optimize processes accordingly
- Stay up-to-date with industry trends and best practices to continuously enhance customer experiences

Requirements:
- HSC/Graduate degree with a minimum of 6 months of experience in voice-based customer service or equivalent
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and interpersonal skills
- Proficiency in MS Office and other productivity tools

Perks:
- Salary up to ₹30,000 per month (in-hand)
- Immediate joining opportunity
- Flexible working hours and rotational shifts with guaranteed week-offs
- Opportunities for growth and career development within the company
- Access to modern infrastructure, technology, and training resources
- A dynamic and supportive work environment
- Team-building activities and social events to foster camaraderie and teamwork

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