Quality Assurance Specialist

2 weeks ago

Varanasi, Uttar Pradesh, India beBeeQuality Full time ₹ 6,00,000 - ₹ 10,50,000

Job Description:

As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality of our products and services. You will be responsible for monitoring customer issue trends, volume spikes, and case inventory. Your expertise will help us maintain expert-level knowledge and assigned products and services.

Key Responsibilities:

  • Maintain expert level knowledge and assigned products and services
  • Monitor customer issue trends, volume spikes, and case inventory
  • Lead daily team huddle and communicate operational updates
  • Conduct effective coaching and feedback sessions; manage follow-up actions
  • Ensure timely completion of compliance training and phishing exercises for self and team
  • Review and analyze B2B Service Cloud and DOMO reports; share performance metrics weekly
  • Serve as an escalation point for customer cases; manage resolution and documentation
  • Oversee staff scheduling and maintain low attrition rates
  • Validate agenda access and ensure compliance with security protocols

Required Skills & Qualifications:

• Proficiency in Microsoft Office and related applications

• Strong attention to detail and organizational skills

• Professional demeanor and respect for colleagues and customers

• Ability to collaborate effectively with internal teams

• Analytical and strategic thinking and problem-solving skills

• Effective communication and feedback delivery

Benefits:

• Opportunity to work in a dynamic, team-oriented environment

• Chance to develop your skills and expertise

Others:

• Collaborate with multiple internal support teams to address customer requests

• Educated Graduate looking for new opportunities.

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