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Senior Customer Experience Strategist

2 weeks ago

Bengaluru, Karnataka, India Amazon Full time

About the Role

The Seller Rewards Program is a key initiative at Amazon, aimed at providing sellers with incentives to deliver exceptional customer experiences. As a Senior Customer Experience Strategist, you will play a critical role in defining and executing strategies to enhance seller engagement and loyalty.

Key Responsibilities

  • Develop and implement programs to drive seller participation and adoption of best practices.
  • Collaborate with cross-functional teams to identify areas for improvement and develop solutions.
  • Analyze data to measure program effectiveness and make data-driven decisions.
  • Communicate trends, insights, and results to stakeholders, including senior leaders.

About You

We are seeking an experienced professional with a strong background in customer experience strategy, program management, and analytics. If you have a passion for customers, excellent communication skills, and a logical mindset, we encourage you to apply.