Pan-India Operations Head: Revolutionize Supply Chain Experience

3 days ago


Gurgaon, Haryana, India Prozo Full time
Job Overview

Prozo, a pioneering integrated supply chain company, is seeking an exceptional leader to oversee its Pan-India operations. As the Head of Regional Operations, you will be responsible for driving highly SLA-compliant operations across 40+ multi-channel fulfillment centers, spanning over 2 million sq ft and employing around 3000 people directly and indirectly.

This pivotal role entails managing a team of Regional Operations heads while collaborating closely with FC Heads and central operations team members. The successful candidate will report into the 'Pan-India Head - Regional and Central Operations.'

Key Responsibilities
  • Single Point Ownership of Running SLA Compliant Operations: Oversee regional operations heads to ensure SLA compliant operations in a cost-effective manner.
  • P&L Ownership of All Regions: Collaborate with regional operations heads to achieve target profitability across all regions & warehouses.
  • Manpower and Resource Planning: Drive manpower and resource planning for all regions considering demand peaks, seasonality, festivals, and other factors.
  • Escalation Management: Minimize client-side escalations by implementing proactive data-driven RCA and CAPA strategies.
  • Technology Adoption: Implement and utilize warehouse management systems (WMS), Control Tower, and other tech solutions to enhance operational efficiency and accuracy.
  • First Time Right: Work closely with the central operations team to drive best-in-class experiences for new clients being onboarded.
  • SOP Implementation and Process Optimization: Standardize operating procedures (SOPs) to ensure smooth client onboarding and operational workflows.
  • Team Leadership and Development: Directly lead a team of Regional Operations Head fostering a culture of excellence, accountability, and continuous improvement.


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