
Expert Technical Customer Relations Manager
1 week ago
Technical Customer Support Lead
We are seeking a highly motivated and experienced Technical Customer Support Lead to join our organization.
The successful candidate will be responsible for leading the customer support team, ensuring exceptional customer experience and resolving technical issues efficiently.
This is an exciting opportunity for a proactive and detail-oriented individual who can manage multiple priorities in a fast-paced environment.
- Leadership: Lead the customer support team, providing guidance and mentorship to ensure high-quality customer service.
- Ticket Management: Manage and resolve technical tickets efficiently, utilizing advanced Excel skills and SQL knowledge to analyze data and identify trends.
- Process Improvement: Analyze processes and recommend improvements to increase efficiency and effectiveness.
- Communication: Develop and maintain strong relationships with customers, vendors, and internal stakeholders through effective written and verbal communication.
5+ years of experience in SaaS technical support, customer operations, or similar project-focused roles.
Intermediate understanding of technical systems, APIs, and SQL.
Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus.
Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred.
What We Offer:- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
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