Global Logistics Experience Director

1 day ago


Hyderabad, Telangana, India myGwork Full time
Company Overview

Amazon is a leading e-commerce company committed to delivering exceptional customer experiences. Our mission is to be the most customer-centric company on earth, and we're constantly striving to innovate and provide best-in-class service levels through pioneering logistics products and services.

We are an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About the Role

As a Sr. Manager with Amazon Flex, you will lead our Worldwide Flex DP Experience team in improving the experience of delivery partners (DPS) and making their journey frictionless. Your team will work closely with the Voice of Driver Listening Channel (VOD-LC) team in Hyderabad to understand DPS pain points and drive program & product improvements worldwide.

Job Responsibilities
  • Lead a team of 35+ members with varying experience and skill levels, including front-line associates and program managers.
  • Coordinate with 3rd-party service providers to ensure scalable, accurate, and timely collection of DPS feedback.
  • Implement various mechanisms to achieve high team performance, quality, and engagement.
  • Create, standardize, and automate processes to increase VOD LC program efficiency and scalability.
  • Develop an escalation management system to address DPS pain points according to severity levels.
Key Requirements

To succeed in this role, you must have:

  • 8+ years of team management experience.
  • Experience managing teams of 6 or more.
  • A Bachelor's degree in management, business administration, economics, engineering, or marketing.
  • Solid experience in driving process improvement and defect reduction using customer feedbacks.
Salary

The estimated salary for this position is $150,000 - $200,000 per year, based on industry standards and location.



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