
Clinical Operations Director
4 days ago
The Clinic Centre Head is accountable for the overall performance of the clinic, owning revenue, customer experience, and operational excellence.
This role involves leading cross-functional teams, driving sales, ensuring compliance, and delivering a superior client experience aligned with brand standards.
Key Responsibilities:
- Business & Sales Growth:
- Deliver clinic revenue and profitability targets.
- Drive sales through consultations, upselling, cross-selling, and service bundling.
- Track daily/weekly MIS and ensure KPIs are met.
- Operations & Service Excellence:
- Ensure smooth functioning of all clinic services.
- Maintain hygiene, safety, and quality standards.
- Oversee inventory, billing, and cash management processes.
- Team Leadership:
- Manage, coach, and motivate the clinic team.
- Conduct regular reviews and performance appraisals.
- Build a culture of accountability, service, and sales focus.
- Customer Experience:
- Ensure every client receives a consistent, high-quality experience.
- Resolve escalations and ensure high NPS & client retention.
- Implement loyalty and referral programs.
- Compliance & Reporting:
- Adhere to company SOPs and statutory requirements.
- Ensure proper documentation for audits and reviews.
- Provide regular performance updates to regional leadership.
- Business Development:
- Build local tie-ups for footfall generation.
- Partner with marketing & BTL teams for city-specific activations.
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