Clinical Operations Director

4 days ago


Rajahmundry, Andhra Pradesh, India beBeeLeadership Full time ₹ 7,20,000 - ₹ 10,80,000
Job Overview

The Clinic Centre Head is accountable for the overall performance of the clinic, owning revenue, customer experience, and operational excellence.

This role involves leading cross-functional teams, driving sales, ensuring compliance, and delivering a superior client experience aligned with brand standards.

Key Responsibilities:

  • Business & Sales Growth:
    • Deliver clinic revenue and profitability targets.
    • Drive sales through consultations, upselling, cross-selling, and service bundling.
    • Track daily/weekly MIS and ensure KPIs are met.
  • Operations & Service Excellence:
    • Ensure smooth functioning of all clinic services.
    • Maintain hygiene, safety, and quality standards.
    • Oversee inventory, billing, and cash management processes.
  • Team Leadership:
    • Manage, coach, and motivate the clinic team.
    • Conduct regular reviews and performance appraisals.
    • Build a culture of accountability, service, and sales focus.
  • Customer Experience:
    • Ensure every client receives a consistent, high-quality experience.
    • Resolve escalations and ensure high NPS & client retention.
    • Implement loyalty and referral programs.
  • Compliance & Reporting:
    • Adhere to company SOPs and statutory requirements.
    • Ensure proper documentation for audits and reviews.
    • Provide regular performance updates to regional leadership.
  • Business Development:
    • Build local tie-ups for footfall generation.
    • Partner with marketing & BTL teams for city-specific activations.


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