Risk Management Leader
1 month ago
At ADCI HYD 16 SEZ, we are seeking a highly skilled and experienced Manager - Investigations to join our team. As a key member of our organization, you will be responsible for leading a team of Investigation specialists who investigate transactions on Amazon platforms and take appropriate actions based on processes, tools, and high-judgment decisions.
Key Responsibilities:- Manage a team of Investigation specialists to achieve and constantly improve service levels based on forecast and capacity.
- Minimize the impact of bad debt by achieving targets and process improvement.
- Focus on the people development of their team, including providing individual coaching feedback sessions and weekly one-on-ones.
- Participate in strategic planning, project road mapping activities, and identify trends in team performance to recommend and implement change.
- Collaborate with peer technical teams in Amazon to articulate and prioritize feature needs for investigation tool sets.
- 4+ years of operational and/or retail management experience.
- 2+ years of team management experience.
- Bachelor's degree or higher is strongly preferred; equivalent and relevant work experience considered.
- Ability to function in an ambiguous, fast-paced work environment.
- Interpersonal, verbal, and written communication skills desired.
- Bachelor's degree or higher is strongly preferred; equivalent and relevant work experience considered.
- MBA in a relevant field of Operations.
- Exposure to quality tools like Six Sigma, Lean operations, etc.
- Risk Operations knowledge.
- Should have managed a team of 15-20 direct reports.
We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND.
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