Systems Reliability Specialist

We are seeking a dedicated and skilled Operations Engineer to join our team. This role is pivotal in ensuring the reliability, performance, and availability of our systems while facilitating smooth integration and delivery processes.

The ideal candidate will have a strong background in site reliability engineering (SRE) and DevOps practices. You will collaborate with product owners, developers, architects, vendors, and other professionals to monitor, operate, support, audit and improve our digital solutions, their related processes, and controls.

You will demonstrate and maintain high standards while fostering a proactive, efficient, and service-oriented work environment. Communication and professionalism are paramount as you will be representing our team to effectively engage with technical and business leadership as well as external providers of digital services.

Operational Quality & Compliance:

• Ensure high standards of operational quality across all systems.
• Review and update procedures to ensure compliance with audit controls, support internal and external audits of the development and operation of the platform.

Metrics and Monitoring:

• Develop and maintain comprehensive monitoring solutions to track system performance health, and reliability including alerts and dashboards.

Incident Response:

• Provide first-level support for production incidents, ensuring quick resolution and minimal downtime.
• Identify problems, escalate and support their resolution.

Reliability Improvements:

• Implement strategies to enhance system reliability and performance.
• Identify, analyze, and resolve patterns in operational issues, implementing solutions to prevent recurrence.

Required Skills and Qualifications

Technical Skills

• Proficiency in monitoring tools (e.g., AppInsights, Grafana)
• Experience with cloud platforms (e.g. Azure, GCP)
• Strong scripting and automation skills (e.g., Powershell, Python)
• Familiarity with incident management processes
• Understanding of containerization technologies (e.g., Kubernetes)
• Troubleshooting of complex distributed environments

Collaboration Skills

• Work closely with product and project teams to integrate reliability best practices.
• Collaborate to streamline development and operational processes, enhancing overall efficiency.

Education/Certifications

Preferred: Bachelor's degree in Computer Science, Software Engineering, Information Systems, equivalent work history/experience or working towards achieving a degree

Strong focus on systems engineering, reliability, and performance.

Experience in development operations, automation, and troubleshooting.

Experience

• Strong knowledge of IT infrastructure services required
• 5+ years - IaC Technologies leveraging Terraform (e.g. ADO, Pipelines, Git, YAML)
• 5+ years - Orchestration and containerization using Kubernetes
• 5+ years - API Integration of infrastructure systems such as Azure, ServiceNow, Active Directory
• 4+ years - Azure Public Cloud Solutions
• Experience with high availability, globally delivered, solutions and strong troubleshooting skills.
• Familiarity with incident management processes.
• Microsoft Cloud Infrastructure Certification, SRE Certification
• Proficient in scripting and automation, with a solid understanding of infrastructure as code practices.

Leadership/Soft Skills

• Strong Verbal and Written Communication: Candidates must demonstrate exceptional verbal and written communication skills to effectively convey information and collaborate with team members.
• Effective Communicator: The ideal candidate will be an effective communicator who can articulate ideas clearly and concisely to diverse audiences.
• Adaptable Communication Style: We value candidates who can adjust their communication style based on the audience and context, ensuring clarity and understanding.

Benefits

• Competitive benefits and compensation package for all our people.
• Flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.