Cloud Operations Infrastructure Specialist

6 days ago

Pune, Maharashtra, India Microsoft Full time

Company Overview

Microsoft's Cloud Operations & Innovation (CO+I) is a world-class cloud provider that empowers every person and organization on the planet to achieve more. Our mission is built upon respect, integrity, and accountability, creating a culture of inclusion where everyone can thrive at work and beyond.

We are committed to environmental sustainability and optimization, growing and evolving as we meet the ever-changing business demands of our customers. Our infrastructure is comprised of a large global portfolio of over 200 data centers in 32 countries, supporting services for more than 1 billion customers and 20 million businesses worldwide.

Job Summary

This role offers an exceptional opportunity to build a solid understanding of data center procedures, engage in collaboration across various teams, and provide mentorship by sharing best practices. As a Microsoft Data Center Project Manager, you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives, and escalate to appropriate stakeholders to remove obstacles.

Responsibilities

  • Demonstrate cost conscientiousness and adhere to budget requirements, keeping costs reasonable and contributing to staying within budget.
  • FOLLOW AND ADHERE TO SAFETY AND SECURITY POLICIES AND PROCEDURES. Report immediately any safety or security issues or concerns.
  • Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
  • Recognize potential customer impact of other events and issues, communicate potential impact, and plan for impact accordingly.
  • Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
  • Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
  • Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
  • In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
  • Support escalation of issues to appropriate owner.
  • Embody our culture and values.

Requirements

  • High School Diploma or equivalent AND 1+ years industry experience OR 2+ years industry experience and college coursework.

Salary

The estimated salary for this role is $95,000 - $125,000 per year, depending on location and experience.

Benefits

  • Industry-leading healthcare
  • Education resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

About Us

At Microsoft, we value diversity and inclusion and are committed to creating a workplace where everyone can thrive. We believe that employees from diverse backgrounds bring unique perspectives and ideas that drive innovation and growth. If you share our passion for technology and commitment to excellence, we encourage you to join our team.

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