
Logistics Coordinator
1 day ago
The Transportation Operation Center (TOC) is a critical component of Amazon's supply chain network, responsible for the timely and hassle-free pick-up and delivery of freight.
In the event of any exceptions, TOC intervenes to resolve the issue and keeps all stakeholders informed on the proceedings. Additionally, TOC is tasked with analyzing trends in network exceptions and implementing process improvements to streamline operations.
This involves monitoring the network and conducting data analysis to identify areas for improvement.
To achieve its goals, TOC relies on effective communication between various stakeholders, including carriers, hubs, and warehouses.
About the RoleA Trans Ops Specialist at TOC plays a pivotal role in facilitating the flow of information between different stakeholders and resolving potential issues that impact customer experience and business continuity.
Trans Ops Specialists work across two main verticals: Inbound Operations and Outbound Operations. Inbound Operations focuses on ensuring that freight is picked up on time and delivered to fulfillment centers as scheduled.
Outbound Operations, on the other hand, deals with ensuring that trucks leave fulfillment centers to deliver customer orders as promised.
Key Responsibilities- Effective communication with external and internal customers
- Data analysis and reporting using various tools and systems
- Developing and understanding performance metrics to drive business results
- Scoping out business requirements for technology teams
- Quickly understanding the business impact of trends and making decisions based on available data
- Escalating problems or variances in information and data to relevant owners and teams
- Working within tight deadlines to meet critical business needs
This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
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