Cloud Infrastructure Specialist

**Job Overview:**

We are seeking a highly skilled Cloud Infrastructure Specialist to join our team at Oracle. As a key member of our Customer Success Services organization, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.

Main Responsibilities:

• Manage and support customer environments in the Oracle Cloud Infrastructure (OCI).
• Designing well-architected cloud deployment designs in OCI adhering to best practices principles and guidelines.
• Applying automated configuration management and infrastructure provisioning.
• Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in Oracle Cloud products.
• Manage customer's escalations/expectations and ensure timely delivery of high-quality resolution on technical issues focusing on root cause analysis and prevention.
• Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
• Educate and walk the customer through the problem-solving process.
• Adept Oracle diagnostic methodology & procedures when handling and documenting technical issues that comply with Support processes, policies & SLAs.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g. Product support, Product development etc).
• Research and study product features and keep abreast of new releases and functionalities or related technologies to maintain product expertise.

Requirements:

• 3+ years of relevant Cloud (preferably OCI) experience and ability to communicate effectively.
• 10+ Years of overall experience on Any domain preferably Database or system administration.
• Experience on Cloud Database Services - preferably OCI VMDB, EXACC,EXACS,ADB,ADW,MYSQL and NOSQL DB.
• Knowledge on HA and DR Solutions for PAAS services like Exadata, Autonomous Databases (ATP, ADW), RAC & Dataguard.
• Proven experience in implementing, monitoring, and maintaining Cloud (AWS or AZURE or OCI) solutions Like.
• Cloud Compute- Creation and maintenance of instances, scaling, OS Management Services.
• Cloud IAM and IDCS- AuthN, AuthZ, federation using SAML & Identity cloud service, Create/Manage Compartments, User Groups, Policies, dynamic user groups.
• Cloud Networking- VCN, Subnets, Gateways (IG, NAT, DRG, Service, Local Peering), Security Lists, Route tables, Network Security Group, VPN tunnels, Fast Connect.
• Cloud storage- Storage best practices, storage performance metrics, Object Storage, Block Volume, File Storage, Storage Migration services.
• Cloud Security- Cloud guard Assessments, Configuration of Vault and Bastion.
• Export & importing of SSL Certificate and updating of SSH Public/Private Keys
• Knowledge on Observability and Management - Monitoring, Logging and Basic concepts of Logging Analytics.
• IaaC tools like ansible, terraform etc.
• Troubleshooting on URLs connection issues on OAC,SOA, JCS, WebLogic.
• Experience in handling performance management and Cost optimization.
• In-depth understanding of Advanced Architectures (Multi-Node, Data Guard, RAC, ASM)
• Should be able to understand Business requirements and map them to proposed solutions/enhancements
• Ability to drive performance issues and complex architecture issues.
• knowledge on OIC management of Oracle integrations
• Multi cloud exposure is a plus AWS,AZURE,GCP
• Certifications:OCI Architect Associate, OCI Architect/Operational professional Certification (preferred), or AWS Profession Architect or Azure Cloud Architect
• Career Level - IC4