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Senior Credit Card Fraud Analyst
3 weeks ago
We are seeking an experienced Credit Card Fraud Investigator to join our team. The successful candidate will be responsible for investigating and resolving fraud cases related to credit card transactions.
Job Description:
As a Credit Card Fraud Investigator, you will play a critical role in protecting Mastercard and its stakeholders from financial losses. You will be responsible for ensuring compliance with regulatory requirements and Mastercard policies while maintaining a high standard of quality and accuracy in case handling.
Key Responsibilities:
- Investigate and analyze fraud cases related to credit card transactions, ensuring timely resolution according to defined SLAs.
- Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
- Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.
- Identify patterns and trends in fraud cases to recommend process improvements and mitigation strategies.
Requirements:
- Bachelor's degree in any field.
- Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
- Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
- Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
- Excellent problem-solving skills and attention to detail.
Preferred Skills:
- Certification in fraud prevention or risk management.
- Experience with chargeback processing and dispute lifecycle management.
We Offer:
A competitive salary and benefits package, opportunities for professional growth and development, and a dynamic work environment.
