Chief Onboarding Officer
3 days ago
The Chief Onboarding Officer is a pivotal leadership role at WebEngage, responsible for leading and scaling the onboarding function. This role plays a crucial part in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration.
This senior leadership position combines strategic thinking, team management, and hands-on execution to ensure high customer satisfaction, optimize operational processes, and timely revenue capture. The nature of projects includes data movement into and outside of our platform and integrations of SDKs / APIs across external systems like Salesforce, LeadSquared, Adobe etc.
Key Responsibilities- Own the onboarding team's P&L and ensure timely revenue capture by managing the process from customer onboarding to billing start.
- Design, implement, and refine onboarding processes to accelerate time-to-value (TTV), improve customer experience, and optimize operational efficiency.
- Serve as the final point of escalation for complex integration issues, working with Product and Engineering teams to resolve challenges.
- Lead, mentor, and develop a high-performing onboarding team, driving accountability, operational excellence, and continuous improvement.
- Partner with Sales, Customer Success, Product, and Finance to ensure smooth transitions, alignment on goals, and timely handoffs for revenue recognition.
- Engage directly with key customers during onboarding, ensuring high satisfaction and continuous feedback for process and product improvement.
- Familiarity with the SaaS product ecosystem surrounding marketing automation and CDP is a plus.
- Strong team building and project management skills for technical projects
- Experience with software implementation or consultative roles (or equivalent experience)
- 5+ years of management experience in managing technical project deliveries or Technical Services.
- An ability to adapt quickly to new software and constantly changing business requirements
- Background and expertise in building new service capabilities to accommodate growth, scale and global reach.
- A Bachelor's degree in computer science, IT engineering or related field.
- A highly competitive salary of ₹25,00,000 - ₹35,00,000 per annum
- A dynamic and fast-paced work environment
- Opportunities for professional growth and development
- A hybrid work model with 3 days of work from office per week
- A chance to work with a cutting-edge technology company
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