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Retail Operations Manager

1 week ago

Gurgaon, Haryana, India RSPL Group Full time
Job Overview

The Retail Area Manager SINH Salon role is a pivotal position within the RSPL Group, overseeing the retail operations of multiple salon locations. This individual will be responsible for managing and optimizing retail activities across all sites, ensuring consistent high-quality customer experiences and seamless day-to-day operations.

Key Responsibilities:
  • Retail Operations Management: Lead the development and implementation of retail strategies to drive sales growth, improve operational efficiency, and enhance customer engagement across all salons.
  • Team Leadership & Development: Coach, mentor, and motivate salon retail managers and their teams to achieve performance goals and maintain exceptional service standards.
  • Sales & Customer Experience: Foster strong relationships with customers, driving product sales and delivering personalized service experiences that exceed expectations.
  • Maintaining Brand Standards: Ensure each salon location reflects the luxury brand's identity through immaculate store presentation, visual merchandising, and a high-end customer journey.
  • Inventory & Stock Control: Oversee inventory management across all locations, ensuring optimal stock levels, timely replenishment, and accurate record-keeping.
  • Performance Analysis & Reporting: Track and analyze retail performance metrics, sales trends, and customer feedback to provide actionable insights to senior leadership.

Preferred Candidate Profile:
  • Education: Bachelor's degree in Business Administration, Retail Management, or a related field.
  • Experience: 8+ years of experience in retail management, preferably within the salon industry, with proven ability to manage operations across multiple locations.
  • Leadership Skills: Strong team management skills, with the ability to motivate and lead diverse teams to achieve common goals and maintain high standards.
  • Retail Expertise: In-depth knowledge of retail operations, product sales, visual merchandising, inventory management, and customer experience.
  • Analytical Mindset: Strong ability to analyze sales data and identify trends, using insights to drive decisions and operational improvements.
  • Passion for Luxury: A deep understanding and passion for luxury brands and delivering exceptional customer service experiences.