IT Support Specialist

2 weeks ago


Alwar, Rajasthan, India IBCScorp Full time

Key Responsibilities:

• Provide centralized IT infrastructure management services to end-users.

• Develop and maintain Service Desk Operational Procedures and Processes.

• Monitor the Service Desk tool for open and pending tickets raised by end-users.

• Receive incidents, service requests, and queries from customers and IT staff through agreed modes of communication.

• Log tickets in the Service Desk tool and record user information as per predefined matrix.

• Assign incidents to appropriate technical groups and categorize into severity or priority groups.

• Provide call resolution as per SOPs, workarounds, and error database and knowledge management system.



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