Industrial Maintenance Specialist

6 days ago


Pune, Maharashtra, India Shoreline AI Full time

At Shoreline AI, we're revolutionizing Industrial Asset Performance Management (APM). Our patented, AI/ML-driven, fully cloud-managed APM/PdM Software & Smart sensor Platform requires no expensive experts to deploy, no upfront CapEx costs, and no data-scientists; to operationalize within minutes per asset, thereby delivering powerful machine-specific analytics with unmatched ease.

About the Role:

We're looking for an experienced Industrial Maintenance Specialist to join our Customer Support Services team. As a key member, you will work closely with customers, channel partners, and internal stakeholders to deliver exceptional customer experiences and ensure the success of our APM/PdM platform.

Responsibilities:

  • Lead all aspects of customer service support for our APM/PdM Cloud platform to ensure customer success with high ROI.
  • Develop and maintain a positive rapport with customers, channel partners, and Shoreline/customers' contractors while delivering consulting and advisory services.
  • Conduct customer user training throughout the life-cycle of APM/PdM contracts, working closely with customers' key stakeholders to maintain good visibility of delivered value from our program.

Requirements:

  • Educated with 8+ years of experience in plant/machinery/reliability/maintenance engineering or equivalent industry experience.
  • Critical prerequisite: ISO Category III or IV Vibration Analyst Certificate.
  • Familiarity with design, operations, and/or maintenance of rotating/reciprocating plant machinery equipment is a plus.
  • High proficiency in using computer software, with experience in using, deploying, and/or supporting Condition Monitoring/Vibration Analysis Software, CMMS/RCM systems, and/or similar cloud-hosted industrial applications.


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