Sales and Order Management Expert

1 day ago

Delhi Gurgaon Gurugram Hyderabad Secunderabad Telangana, India beBeeExpertise Full time ₹ 15,00,000 - ₹ 28,00,000

Job Overview

">Sales and Order Management Expert

We are seeking a seasoned Sales and Order Management expert to lead our ServiceNow implementation.

  • Must have extensive experience in implementing or architecting ServiceNow solutions, with a strong focus on Sales and Order Management processes.
  • Experience in designing, configuring, and customizing the ServiceNow Sales and Order Management (SOM) module as per organizational requirements is essential.
  • The ideal candidate will have experience in the design and implementation of the following modules: ServiceNow Sales and Order Management (SOM), Supplier Lifecycle Operations (SLO), and Customer Service Management (CSM).
  • Extensive experience across the ServiceNow core platform, including security, performance, and compliance is required.
  • Strong experience in third-party integrations using REST, SOAP, Integration Hub, E-bonding, and other methods is necessary.

Key Responsibilities:

  1. Design and implement Sales and Order Management processes and procedures.
  2. Configure and customize the ServiceNow SOM module to meet organizational requirements.
  3. Lead workshops and training sessions to support successful end-user adoption.
  4. Perform system testing, troubleshooting, and issue resolution during the implementation phase.
  5. Collaborate with technical teams to define and manage integrations with external and internal systems, ensuring seamless data flow.
  6. Provide ongoing platform/module support to users by addressing their queries and issues.
  7. Document processes, configurations, and customizations to produce comprehensive user guides and training materials.
  8. Exhibit excellent communication and interpersonal skills.
Preferred Qualifications
  • Implementation experience in Sales and Order Management for the Telecommunications industry.
  • Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus.
  • Strong leadership, problem-solving, critical thinking, and communication skills.

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