Cloud Deployment Specialist

This role is responsible for implementing, managing, and supporting cloud deployments, systems, and services to ensure high levels of availability, redundancy, and business continuity.

• Act as a trusted technical advisor in your assigned vertical, participating in high-value customer engagements.
• Design, deploy, and manage Virtual Machines, PaaS services such as Analytics, and automation in the Azure Cloud environment.
• Lead and act as an SME for Azure platforms (IaaS, Intune/Autopilot, etc.) within the IT operations team.
• Create deployment guides, Standard operating procedures, and perform Knowledge transfers to other members in the team.
• Experience with performing backups (Commvault), upgrading (patching), performance tuning, monitoring, alerting, deployments, and disaster recovery within the Azure cloud environment.
• Implement and conduct Weekly, Monthly, and Quarterly health checks for the Cloud environment and all the other integration platforms.
• Perform a system audit to ensure performance benchmarks are met and provide recommendations and a roadmap for future enhancements, considering growth and optimization.
• Maintain and update Cloud support policies, practices, and methodologies.
• Responsible for resolving support tickets within the ITSM platform tool; incidents, service requests, problem tickets, and change requests.
• Design, write, and deliver scripts (JSON, PowerShell, Perl, Python) and automation code to improve the availability, scalability, reliability, and efficiency of On-prem, Azure Cloud, and application integration platforms.
• Prevent problem recurrence through repeatable automated processing.
• Review current toolsets and unlock capabilities not leveraged by the IT Department.
• Participate in process improvement discussions, identify bottlenecks/challenges, and provide technical insight.
• Assist in scoping and deployment of configuration management tools such as CMDB, Ansible, Puppet, etc., to improve efficiency and enhance the end-user experience.
• Participate in POC's and projects focused on business transformation, including new technology deployment, ensuring uptime of systems, and integration with different business systems.
• Provide guidance and build documentation around the overall architecture and operations of technology.
• Perform tasks to implement an intake request with utmost proficiency and a forward-looking approach.
• Take ownership of all assigned tasks, projects, and drive to resolution; researching and escalating to the vendor, as necessary.
• Develop plans for system upgrades, enhancements, and create architectural diagrams.
• Manage, support, and enhance the Voice Platforms; MS Teams and Cisco UC suite of tools (UCCX/CUCM).
• Participate in daily, weekly, and monthly knowledge sharing sessions to guide technical skills enhancement for the Service Desk team.
• Manage and support escalation requests from the Service Desk team.
• Provide a senior-level mentorship to Service Desk team members on daily issues.
• Create and regularly update knowledge articles for the Service Desk team and the IT operations team to share the knowledge.

• Strong understanding of cloud computing, Azure platforms, and IT service management.
• Proven ability to design, deploy, and manage cloud-based systems and services.
• Excellent communication and technical writing skills.
• Ability to lead and participate in process improvement discussions and initiatives.
• Experience with scripting languages such as JSON, PowerShell, Perl, and Python.
• Knowledge of ITIL and ITSM best practices.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
• Collaborative mindset and strong teamwork skills.

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

This role requires a strong passion for technology and a commitment to delivering exceptional results. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.