Cyber Security Expert
3 days ago
At OpenText, we are seeking a highly skilled and experienced Cyber Security Expert to join our Cyber Security support team. As a key member of this team, you will play a critical role in assisting customers in mitigating risks, maintaining trust, managing disruptions, and fortifying resilience against present and future cyber threats.
Job DescriptionThis position offers an exciting opportunity to work with our suite of Cyber Security products, including Application Security, Security Operations, Data Protection, and Identity Management. You will be responsible for providing exceptional technical support on OpenText products, reproducing, troubleshooting, and resolving customer issues.
Your Impact- Assisting customers with complex technical support enquiries via chat, phone, and email.
- Utilizing exceptional written & verbal communication skills to deliver great Customer Experience.
- Incident management in adherence to the defined processes.
- Documenting interactions with internal & external stakeholders using the CRM tool.
- Collaborating with other teams while adhering to SLO's and KPI's.
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