Corporate Trainer

We are seeking a skilled and dedicated professional to fill the role of Training Officer. The successful candidate will be responsible for conducting new hire training, soft skills, and negotiation skill training.

Key responsibilities include:

• Conducting monthly cyclic activities, including refresher training, update training, and PKT
• Sensitizing to training needs and understanding learning requirements of different learning groups
• Liaisoning with Quality and Operations to identify, screen, and execute process improvement plans
• Executing training tasks and assignments on short notice

Additionally, the Training Officer will take accountability for new hires' performance during the OJT period, including attrition.

The Training Officer will be responsible for monitoring calls from each advisor every week, providing immediate feedback in case of failed calls, and documenting feedback signed off by concerned parties.

Other key responsibilities include:

• Monitoring calls across teams (cross-monitoring) every month
• Nominating and grooming floorwalkers amongst the team regularly
• Conducting process refreshers and policy refreshers
• Nominating advisors to conduct buzz sessions
• Handling all escalation calls for the team
• Sharing good and bad calls, creating product-level FAQs
• Nominating hall of fame and hall of shame for OJT batch
• Conducting buzz sessions for updates and sharing new information with the team
• Checking login schedules