Sports Operations Manager
1 week ago
As a key member of the Play Arena team, the Sports Supervisor will be responsible for ensuring the smooth operation of all sports activities, amenities, and infrastructure.
Supervision and Maintenance
- Supervise and coordinate the work of marshals and crew to ensure the upkeep of sports facilities, equipment, and amenities.
- Identify and report any technical issues or maintenance requirements to the HOD for prompt attention.
Customer Experience
- Ensure that all customers have a positive experience at Play Arena by providing excellent customer service and support.
- Work closely with the sports staff to ensure that customers' needs are met and that they have a memorable experience.
Event Planning and Coordination
- Plan and coordinate sports events, leagues, and tournaments in collaboration with customers and associates/partners.
- Ensure that all events are well-organized, and the necessary resources are available.
Staff Management and Development
- Train and brief marshals and crew on customer service and communication skills.
- Monitor and evaluate staff performance to ensure that they meet the required standards.
Record Keeping and Reporting
- Maintain accurate records of all bookings, sales, and other relevant data.
- Provide regular reports to the HOD on sales, bookings, and other key performance indicators.
Qualifications and Skills
- A good understanding of sports operations and management principles.
- Excellent communication and interpersonal skills.
- A positive attitude and strong work ethic.
Preferred Skills
- Teamwork and collaboration.
- Problem-solving and conflict resolution.
- Initiative and adaptability.
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