Sports Operations Manager

1 week ago


Bengaluru, Karnataka, India Play Arena Full time
Key Responsibilities

As a key member of the Play Arena team, the Sports Supervisor will be responsible for ensuring the smooth operation of all sports activities, amenities, and infrastructure.

Supervision and Maintenance

  • Supervise and coordinate the work of marshals and crew to ensure the upkeep of sports facilities, equipment, and amenities.
  • Identify and report any technical issues or maintenance requirements to the HOD for prompt attention.

Customer Experience

  • Ensure that all customers have a positive experience at Play Arena by providing excellent customer service and support.
  • Work closely with the sports staff to ensure that customers' needs are met and that they have a memorable experience.

Event Planning and Coordination

  • Plan and coordinate sports events, leagues, and tournaments in collaboration with customers and associates/partners.
  • Ensure that all events are well-organized, and the necessary resources are available.

Staff Management and Development

  • Train and brief marshals and crew on customer service and communication skills.
  • Monitor and evaluate staff performance to ensure that they meet the required standards.

Record Keeping and Reporting

  • Maintain accurate records of all bookings, sales, and other relevant data.
  • Provide regular reports to the HOD on sales, bookings, and other key performance indicators.

Qualifications and Skills

  • A good understanding of sports operations and management principles.
  • Excellent communication and interpersonal skills.
  • A positive attitude and strong work ethic.

Preferred Skills

  • Teamwork and collaboration.
  • Problem-solving and conflict resolution.
  • Initiative and adaptability.


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