Operations Expert

7 days ago

Vadodara, Gujarat, India beBeeBusiness Full time ₹ 8,00,000 - ₹ 15,00,000

Job Role: We are seeking a detail-oriented Business Operations Specialist to ensure smooth onboarding of clients, maintain seamless coordination with telecom operators, and monitor messaging traffic to support operational efficiency and client satisfaction.

Key Responsibilities:

  1. Customer Onboarding:

Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.

Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.

Monitor traffic post-onboarding to analyze performance trends and provide early-stage support.

  1. Traffic Assurance & Management:

Track monthly traffic targets received from internal stakeholders and break them into weekly and daily targets, ensuring timely monitoring and achievement.

  1. Telco Partnership & Coordination:

Coordinate with telecom operators and connectivity partners for additional capacities and obtain RFPs.

Work closely with telco account managers to follow up and resolve long-pending technical, commercial, or operational issues in a timely manner.

  1. Performance Analytics & Reporting:

Publish daily performance reports of clients for review and route deviations.

Monitor traffic from customers, identify and analyze reasons for traffic growth or dip, and highlight opportunities with the sales team.

Identify potential opportunities and publish them.

  1. Collaboration & Teamwork:

Work closely with other departments, including development, sales, and quality assurance, to ensure a seamless customer experience.

  1. Process Improvement & Innovation:

Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

  1. Documentation & Knowledge Sharing:

Create and maintain detailed, accurate documentation of SOPs for regular operations.

Requirements:

  • Bachelor's/Master's degree
  • Hands-on experience/knowledge of CPaaS, A2P SMS, RCS with Routing
  • Minimum 4+ years of experience in the job offered or in a related role
  • Knowledge of SQL, advanced Excel, and PowerPoint presentation
  • Customer Success & Business Operations experience
  • Able to communicate both technically and non-technically
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities
  • Excellent presentation skills and proficiency at making one-on-one and group presentations
  • Good understanding of business numbers and sharp analytical and prediction skills
  • Passionate about working in a fast-paced environment
  • Process, ITIL-V4, and certification related to business operations (a plus)

Why Choose This Opportunity:

  • Impactful Work: Play a pivotal role in safeguarding assets, data, and reputation in the industry
  • Remarkable Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development
  • Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated

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