Account Resolution Specialist
5 days ago
About the Role:
We are seeking an Account Resolution Specialist to join our team at EXL IT Service Management. In this role, you will be responsible for resolving disputed account issues and working closely with internal teams to provide excellent customer service.
Key Responsibilities:
- Determine the appropriate dispute classification from listed types
- Order new and review existing documentation to resolve dispute
- Prepare correspondence and follow up with investigation via email or fax
- Electronically file all documentation according to policy and procedure
Requirements:
- Graduate degree with good computer literacy
- At least 0-1 year of experience in customer service, preferably in the banking industry
- Good English comprehension skills
- Basic understanding of credit card statements (domestic or international)
What We Offer:
- A dynamic and supportive work environment
- Ongoing training and development opportunities
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