
Product Expert with Healthcare Specialization
22 hours ago
**Job Description:**
The Sales and Product Subject Matter Expert (SME) plays a vital role in bridging sales, product, and demo engineering by designing realistic demo scenarios, defining business outcomes, and representing the user perspective.
This SME ensures all demos align to practical workflows, working closely with the Demo Center of Excellence (COE), Product, and Infrastructure teams. The work is limited to application development and does not include handling or processing of sensitive health information.
Key Responsibilities:
• Author, document, and maintain detailed demo scenarios, scripts, and storyboards tailored to workflows (claims, enrollment, eligibility, pharmacy, provider).
• Curate and validate synthetic demo data.
• Collaborate with engineers to ensure all scenarios reflect actual product capabilities and value.
• Define talk tracks, metrics for demo success, and acceptance criteria.
• Lead or co-lead client demos, gathering feedback, and iterating scenarios/templates accordingly.
• Train Sales and Product teams on demo delivery and scenario alignment to business requirements.
• Capture post-demo feedback and contribute to knowledge and template updates.
Qualifications:
• Minimum 14+ years of overall experience.
• Experience in healthcare product management/consulting.
• Deep understanding of claims adjudication, provider, or PBM processes.
• Exceptional communication, documentation, and presentation skills.
• Experience with SaaS or demo environments is a plus.
What You Can Expect:
• A fast-paced, challenging, and rewarding work environment.
• A balance between work and personal life.
• A hybrid/remote work environment.
• Occasional late evening work to overlap US work hours.
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