Customer Experience Specialist

17 hours ago

Rajkot, Gujarat, India beBeeCustomerExperience Full time ₹ 50,00,000 - ₹ 80,00,000

About Us

We are a dynamic team of professionals who thrive on empathy, precision, and care. Our mission is to make every customer feel valued and appreciated.

Our Mantra: We put the customer first.

If you want to be part of a team where your dedication creates lasting impressions, this is the place for you.

About the Role

This is an exciting opportunity for a passionate individual to create exceptional customer experiences. As a Customer Experience Executive, you'll be at the forefront of ensuring our customers enjoy a smooth and positive journey with our products and services.

Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings.

Key Responsibilities:

  • Deliver Exceptional Support: Ensure every customer query is met with a quality response, following our procedures to keep interactions smooth and efficient.
  • Be a Customer Advocate: Tune in to what our customers really need and guide them through using specific features that make a difference.
  • Solve Problems Effectively: Analyze and report product issues by exploring different scenarios or stepping into the customer's shoes.
  • Keep Our Knowledge Base Up-to-Date: Regularly update our internal systems with insights from technical issues and valuable customer conversations.
  • Collaborate and Innovate: Share feature requests and clever workarounds with the team to keep our product evolving.
  • Stay Ahead of the Curve: Excite our customers by informing them about the latest features and functionalities as soon as they're available.
  • Ensure Resolution: Follow up with customers to make sure everything's running smoothly on their end.
  • Amply the Customer Voice: Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement.

What You'll Need:

  • Bring Your Expertise: At least 2 years in a customer-facing role is ideal, but we'd love to hear from freshers with outstanding communication skills too.
  • Versatile Support Skills: Be ready to tackle it all – calls, chats, emails – and be flexible in our fast-paced environment.
  • Customer-Centric Approach: You should be customer-focused, empathetic, and driven to deliver exceptional experiences.
  • Tech-Savvy: Familiarity with help desk software, remote support tools, and CRM systems is a plus.
  • Communication Pro: Strong communication and problem-solving skills are essential, with fluency in English and Hindi.
  • Juggle Like a Pro: Multitasking in our fast-paced environment requires adaptability and quick thinking.

Life at Slice

We offer a competitive salary, medical insurance, flexible working hours, vacation policies, rewards for milestones, learning opportunities, and more. Join us to build a diverse and talented workforce

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