
Taxation Expertise Systems Integration Specialist
2 weeks ago
We are seeking a skilled Service Engineer to provide comprehensive production support for tax management systems and their integration with enterprise resource platforms.
This role requires both taxation expertise and technical troubleshooting capabilities to ensure accurate tax calculations and seamless system operations across multiple jurisdictions.
The successful candidate will have strong understanding of indirect taxation, including Sales & Use Tax, VAT, GST, and Withholding Tax, as well as experience with tax systems and ERP integrations.
The role involves maintaining and troubleshooting tax calculation rules, tax jurisdictions, and product taxability assignments, ensuring accuracy of tax rates, exemptions, and tax determinations.
The ideal candidate will have proficiency in SQL and data analysis, experience troubleshooting API integrations and data feeds, and understanding of tax compliance reporting requirements.
Key responsibilities include functional support, technical operations, compliance & reporting, and operational support.
The successful candidate will be responsible for providing timely solutions to users, documenting resolution steps and knowledge base articles, and supporting system upgrades and patches.
In addition, the candidate will monitor system performances and recommend improvements, perform SQL & Data Analysis, troubleshoot ERP-tax integration issues, and maintain API Data Feeds.
The role also involves supporting tax reporting for compliance, assisting in SOX audits, reconciling tax liabilities, and preparing and validating audit-ready tax reports.
Operational support includes utilizing tax support website (MyTax) for issue resolution, creating and managing support tickets, accessing tax knowledge base, release notes, and patches, and following up on issue resolutions and tracking service requests.
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