
Administrative Support Specialist
2 weeks ago
This role involves providing exceptional customer service and administrative support at the front desk. The Front Office Executive will be responsible for managing day-to-day operations, ensuring that all functions are performed accurately and efficiently.
">- Manage day-to-day Front Desk duties, including check-ins/outs, billing, answering phone calls, emails, and responding to inquiries.
- Ensure Front Desk functions are error-free and identify any lapses or issues in real-time.
- Administer front office functions on a daily basis, implementing and continuously reviewing processes to improve efficiency and effectiveness.
- Perform additional duties as needed, such as filling in for absent colleagues during peak workloads.
- Monitor and oversee guest services on a daily basis, identifying critical guests and VIP arrivals.
- Respond to day-to-day inquiries for short-term and long-term stays, providing excellent verbal and written communication skills.
- Develop and maintain effective relationships with guests, hotel staff, and other stakeholders.
- Collaborate with the accounts team to ensure accurate billing and payment processing.
Requirements:
- Graduate or Post Graduate degree in Hotel Management or related field.
- Minimum 3-4 years of experience in a similar role in a 4/5-star hotel setting.
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