Customer Identity and Access Management Analyst

4 weeks ago

Pune, Maharashtra, India Gallagher Full time

About the Role

We are seeking a highly skilled and detail-oriented analyst to join the Gallagher Business Division as a Customer Identity and Access Management (CIAM) Analyst. As a key member of the CIAM team, you will be responsible for meeting with business stakeholders to document their application integration requirements for the CIAM Platform.

The ideal candidate will have a strong understanding of project management and/or agile principles, excellent problem-solving and communication skills, and the ability to work collaboratively with cross-functional teams, with a general understanding of identity access management.

Your Key Responsibilities

  • Work with Gallagher Business Divisions to thoroughly document their CIAM requirements and needs, creating use case scenarios to describe actors, functions, business flows, and end goals.
  • Collect architectural and other diagrams from the divisions.
  • Work with the CIAM Team to manage the work packaged in the quarterly CIAM releases, for both platform updates and business integrations.
  • Collaborate with cross-functional teams to integrate CIAM solutions into current and new business applications.
  • Update the CIAM weekly dashboard with project and other updates.
  • Run stand-up meetings and other meetings to get project status and raise issue awareness.
  • Schedule meetings and provide meeting notes, as required.
  • Assist CIAM operations group to mature their processes by reviewing and developing documentation, requirements, user guides, and standard operating procedures.
  • Maintain CIAM MS Teams site, as well as CIAM SharePoint site and IT Services Portal.
  • Collect key performance indicators and related operational metrics, track SLAs used to validate success, as well as future areas of improvement.
  • Provide reports on these metrics.

About You

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Self-starter that works un-supervised.
  • Results are what matter.
  • Proven experience working as a Project Manager, Scrum, or similar role.
  • Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Basic understanding of identity and access management principles, including authentication, authorization, and user provisioning.
  • Strong technical foundation in infrastructure.
  • Need to be able to build on this foundation to achieve expertise in CIAM.
  • Experience with cloud-based identity and access management solutions (Azure AD, Okta) is preferred.
  • Familiarity with CIAM tools and technologies, such as Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Identity as a Service (IDaaS) is a plus.
  • CIAM certifications (CIAM Professional, CIAM Architect) are a plus.
  • Knowledge of industry regulations and standards related to customer data privacy and security (GDPR, CCPA) a plus.
  • PMP or Scrum certification a plus.

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