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Technical Service Delivery Lead

2 weeks ago

Mumbai, Maharashtra, India Jio Full time

Job Summary:

We are seeking a seasoned Account Manager to oversee internal technology teams and ensure end-to-end client satisfaction. The ideal candidate will have extensive experience across ERP, DevOps, Databases, Cloud (including Azure), and Automation platforms.

Key Responsibilities:

  • Act as the single point of contact for clients regarding delivery and escalations.
  • Maintain strong relationships with enterprise customers.
  • Ensure timely SLA, KPI, and compliance reporting.
  • Lead cross-functional internal teams in technical service delivery.
  • Support team members in RCA, JIRA ticketing, change management, and performance reviews.
  • Oversee delivery for ongoing projects in Oracle ERP, IBM BPM/BAW, DB2, CouchDB, NodeJS, and Docker.
  • Promote improvements in DevOps pipelines, monitoring, and deployment practices.
  • Provide guidance on upgrades, migrations, patch planning, and system performance tuning.
  • Collaborate with technology SMEs and client-side architects.
  • Stay updated on new technology trends and recommend adoption where beneficial.

Required Skills & Qualifications:

  • At least 18 years of IT experience, including service delivery and client engagement roles.
  • Strong experience managing technical teams across Oracle ERP, DB2, Exadata, SQL Server, Docker, NodeJS, and Azure Cloud.
  • Background in banking, insurance, and enterprise services is an asset.
  • Experience with IBM BPM/BAW, DevOps practices, and compliance reporting.
  • Excellent communication, stakeholder management, and escalation handling skills.
  • Bachelor's degree in Computer Science / Engineering / BSc or equivalent.
  • Certifications in VMware, Automation, Cloud (especially Azure) are preferred.