Automation Service Specialist

3 days ago

Pune, Maharashtra, India beBeeAutomation Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Automation Service Specialist

Job Description:
As an Automation Service Specialist, you will be responsible for executing service and maintenance activities for PLC and automation-based systems. This includes diagnosing and troubleshooting faults in PLC platforms such as Siemens, Allen Bradley, Mitsubishi, and associated control systems.

Key Responsibilities:
• Execute service and maintenance activities as per plan for PLC and automation-based systems
• Diagnose and troubleshoot faults in PLC and associated control systems
• Handle customer complaints, including warranty, goodwill, and others, and ensure proper logging into the database
• Provide technical support during installation, commissioning, and troubleshooting
• Ensure timely response and resolution of breakdowns to meet agreed SLA response times
• Deliver customer training on PLC-based equipment and best maintenance practices
• Support the sales team for AMC renewals, spares forecasting, and service offerings
• Guide and support technicians to ensure quality workmanship
• Manage key customer accounts and ensure long-term service satisfaction
• Coordinate with project and installation teams for new equipment commissioning
• Follow safety, health, and environmental guidelines at all job sites
• Identify recurring faults, perform root cause analysis, and drive preventive measures
• Maintain documentation of service reports, feedback, and recommendations
• Stay updated on latest PLC tools, diagnostic software, and automation technologies

Requirements:
• Solid hands-on experience in servicing and maintaining PLC and automation systems
• Proficiency in troubleshooting Siemens, Allen Bradley, Mitsubishi, or similar PLC platforms
• Strong analytical and problem-solving skills, especially in automation diagnostics
• Good understanding of electrical schematics, control panels, and HMI interfaces
• Excellent customer handling and communication skills
• Ability to work independently and manage customer expectations effectively
• Familiarity with service documentation on digital platforms
• A proactive approach to learning and adapting to new technologies
• Willingness to travel within the region for on-site support

Benefits:
• An opportunity to work with a global leader in industrial technology
• Exposure to a wide range of advanced automation and control systems
• Collaborative and inclusive work environment with learning opportunities
• Access to technical trainings, development tools, and global knowledge sharing
• Competitive compensation and performance-based recognition
• Career growth opportunities in service, automation, or technical specialist roles
• A chance to make a real impact by supporting key customers and driving service excellence

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