Sort Center Trainer, Learning and Development

3 weeks ago

Gurgaon, Haryana, India ATSPL - Haryana Full time
Job Title: Sort Center Trainer, Learning and Development

The Sort Center Trainer, Learning and Development is responsible for coordinating and executing training for all process paths in the Sort Center. This role evaluates and refines processes and techniques to improve learning effectiveness and production across all departments in the building.

Key Responsibilities:
  • Develop and create engaging training materials and resources for all process paths in the Sort Center.
  • Manage a team of content curators, instructional designers, and animators to ensure the timely and high-quality development of training materials.
  • Work with subject matter experts to ensure accuracy and relevance of training content.
  • Use and analyze data on a daily basis to improve the learning experience of new hires.
  • Ensure training materials are kept up to date and delivered against standard, providing a positive learning experience.
  • Improve processes from gathering feedback and analyzing data.
  • Collaborate with operations to identify critical skill gaps and create training plans to address them.
  • Support the recruitment of Instructors and Peer Trainers.
  • Work in partnership with the agency managers to improve new hire performance.
  • Manage a team of content curators, instructional designers, and animators in a fast-paced environment.
  • Ability to manage multiple projects simultaneously and meet tight deadlines.
Requirements:
  • Able to work independently and autonomously.
  • Excellent communication and presentation skills.
  • Strong observational and analytical skills.
  • Experience in developing and delivering training content.
  • Effective time management and teamwork skills.
  • Proficient in MS Office, including Word, Excel, and PowerPoint.
  • Strong problem-solving skills.
  • Strong leadership and team management skills.
Preferred Qualifications:
  • Ability to manage multiple competing priorities.
  • Demonstrates a methodical approach in tasks.
  • Basic understanding of project management.
  • Experience as a content creator or instructional designer in a fast-paced environment.
  • Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
  • Experience with e-Learning authoring tools and learning management systems (LMS).
  • Familiarity with instructional design principles and adult learning theory.
  • Experience with multimedia production, including video production and animation.
  • Excellent written and verbal communication skills, with the ability to effectively communicate complex concepts to a diverse audience.

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