System Administrator: IT Asset Manager

2 weeks ago

Vizag, Andhra Pradesh, India beBeeAsset Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: ServiceNow ITAM Specialist

Job Summary:

Seeking a skilled IT asset manager to optimize our IT lifecycle using ServiceNow. The ideal candidate will have experience implementing and maintaining ServiceNow HAM/SAM modules, ensuring compliance, cost optimization, and efficient asset tracking.

Key Responsibilities:
  • Implement and maintain the ServiceNow HAM module.
  • Manage asset lifecycle from procurement to disposal, ensuring accurate tracking of hardware assets.
  • Establish workflows for asset requests, approvals, deployments, and returns.
  • Maintain an accurate Configuration Management Database (CMDB) for hardware assets.
  • Develop asset audit processes to ensure data accuracy and compliance.
Software Asset Management (SAM):
  • Configure and maintain the ServiceNow SAM module.
  • Track and manage software licenses, subscriptions, and usage across the organization.
  • Ensure compliance with software licensing agreements and avoid audit risks.
  • Optimize software spending by identifying unused licenses and ensuring efficient allocation.
  • Generate compliance and usage reports for stakeholders and audits.
General Responsibilities:
  • Competent in creating and managing ITAM/ITOM dashboards, KPIs, and reporting.
  • Contribute and advocate Process design for Global Asset Management aligned with industry framework and best practices.
  • Collaborate with cross-functional teams to gather requirements and implement asset management process & solutions.
  • Monitor and resolve integration issues with other IT systems.
  • Design and maintain dashboards and reports for hardware and software assets.
  • Provide training and support to end-users on HAM/SAM processes and tools.
  • Stay updated on ServiceNow features and best practices for HAM and SAM.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).

Experience:

  • 5-7 years of experience in IT Asset Management.
  • Hands-on experience with ServiceNow HAM and SAM processes & modules.
  • Knowledge of ITIL processes, especially asset and configuration management.
  • Experience with CMDB configuration and management.

Skills and Competencies:

  • Proficient in scripting languages and customizations.
  • Expertise in SAM and HAM module implementation and configuration.
  • Ability to integrate ServiceNow with external systems.
  • Strong understanding of software licensing models.
  • Proficiency in ServiceNow administration and customization.
  • Analytical mindset with strong problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to prioritize tasks and manage time effectively.

Certifications (Preferred):

  • ServiceNow Certified Implementation Specialist – HAM or SAM.
  • ITIL Foundation Certification.
  • Certified Asset Management Professional (CAMP) or similar.

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