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Quality Assurance Manager

1 week ago


Nashik, Maharashtra, India WNS Full time
Assistant Manager - Transactional Quality

We are seeking an exceptional Assistant Manager - Quality to drive process excellence and transaction quality at WNS.

This challenging role offers opportunities for passionate individuals who excel in driving process improvements, sampling strategies, root cause analysis, audits, assessments, baseline studies, critical-to-quality factors, and compliance checks.

Key Responsibilities:
  • Develop and implement process documentation according to ISO standards.
  • Design and review sampling strategies to ensure process effectiveness.
  • Conduct thorough root cause analyses to identify areas for improvement.
  • Perform regular MSA/calibration as per schedule to maintain process compliance.
  • Lead audits and assessments of processes to ensure adherence to quality standards.
  • Conduct baseline studies to define realistic targets for processes.
  • Identify Critical-To-Quality (CTQ) factors and deploy audit processes to ensure quality standards.
  • Facilitate brainstorming sessions and best practice sharing forums to promote process excellence.
  • Provide timely reports and insights to stakeholders on process performance.
  • Ensure compliance checks and highlight potential risks to internal stakeholders.