Operational Excellence Lead
2 weeks ago
Job Summary
">We are seeking a highly skilled and motivated Operational Excellence Lead to join our team at FinTech. As an Operational Excellence Lead, you will be responsible for designing and delivering effective training solutions that drive operational excellence and enhance organizational capabilities.
">About the Role
">This role involves working closely with cross-functional teams to identify areas for improvement and develop training solutions that address these gaps. You will also be responsible for monitoring customer interactions, implementing learning assessments, and evaluating the effectiveness of training programs.
">Key Responsibilities
">- ">
- Design, evaluate, and deliver training programs to meet organizational and business objectives.">
- Develop comprehensive training materials, including course outlines, presentations, role-play scenarios, and reference guides, aligned with company policies and product offerings.">
- Lead training programs focused on operational processes, systems, and procedures.">
- Monitor customer interactions (call recordings and live sessions) to identify strengths and areas of improvement.">
- Implement learning assessments and effectiveness testing to evaluate achievement of training objectives.">
- Continuously enhance training programs by incorporating new technologies and best practices.">
- Maintain detailed records of training sessions, attendance, and trainee performance evaluations.">
- Collaborate with HR and Training teams on various organizational projects.">
Requirements
">We are looking for a highly skilled and motivated individual with a full-time MBA and 4+ years of experience in Learning & Development. The ideal candidate should have broad exposure to HR domains such as Organization Development, Talent Management, and Employee Engagement.
">Salary
">$120,000 - $180,000 per annum, depending on experience.
">Benefits
">We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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