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Operations Director

3 weeks ago

Chennai, Tamil Nadu, India Barclays Full time

We are seeking an experienced professional to join our team as an Operations Director - Banking Services. As a key member of our operations team, you will be responsible for overseeing the end-to-end operations of a business area and ensuring that all processes are running smoothly.

Key Responsibilities:
  • Oversee the end-to-end operations of a business area and ensure that all processes are running smoothly
  • Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrics
  • Management of operational professionals and provide guidance, coaching, and support to improve colleagues' delivery quality

In this role, you will work closely with internal stakeholders, including business leaders, project managers, and SMEs, and external stakeholders, including vendors and service providers, to support business operations and promote alignment with the bank's objectives and SLAs.

Requirements:
  • Strong experience in financial operations and banking services
  • Excellent leadership and management skills
  • Ability to analyze complex data and identify opportunities for improvement