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Fulfillment Operations Manager
2 weeks ago
Overview:
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- We are seeking a highly skilled and motivated individual to lead our Fulfillment Center operations.">
- As a Fulfillment Operations Manager, you will be responsible for ensuring the efficient and effective operation of our facility.">
Responsibilities:
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- Manage daily end-to-end operations, including executing inbound and outbound operations, coordinating physical and virtual workflows, and ensuring products are shipped on time to meet customer delivery promises.">
- Drive performance management of team members, preparing and implementing training and development plans for associates.">
- Continuously improve the delivery process and attain a sustained level of delivery performance improvement.">
- Conduct 4M and 5S audits for the delivery station on a daily basis.">
- Stand-in for Area Manager.">
- Ability to manage day and night shifts.">
- Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly.">
- Monitor system-generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix.">
- Lead the order batching strategy to ensure efficiency while protecting customer experience.">
- Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates.">
- Perform in-depth problem-solving in all areas to ensure successful and continuous operations.">
- Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software.">
- Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed.">
- Communicate with internal and external suppliers using all communication channels available.">
- Report and escalate systemic issues to management as necessary and in a timely manner.">
- Participate in initiatives to ensure Safety and Operational Excellence. Identify, address, and resolve safety hazards within the Fulfillment Center.">
- Full understanding of processes and daily goals, and make recommendations to improve performance.">
- Perform administrative duties and additional functions as needed and determined by management.">
- Support and work in all areas of the Fulfillment Center as required and as determined by site management.">
- Support other spokes/fulfillment centers as required and as determined by city leadership.">
Requirements:
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- Bachelor's degree.">
- Speak, write, and read fluently in English.">
- Experience with Microsoft Office products and applications.">
Preferred Qualifications:
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- Bachelor's degree in Executive Assistant or Business Administration.">
- 1+ years of manufacturing or customer-facing environment experience.">
A Day in the Life:
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- Work on key business aspects of safety, quality, customer experience, and productivity of their department.">
- Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.">
- Follow FC leadership routine and partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.">
- Support all safety programs and compliance to ensure a safe work environment for all associates.">
- Participate in process improvement initiatives of the department.">
Keyword: Operations
