Technical Solution Architect

4 weeks ago

Bengaluru, Karnataka, India Nielsen Full time
About the Role

We are seeking a highly skilled Technical Solution Architect to join our team at Nielsen. As a Technical Solution Architect, you will play a key role in developing subject matter expertise in assigned products and providing in-depth knowledge of Gracenote's products, formats, and delivery mechanisms.

Responsibilities
  • Collaborate with the Product Solutions Team, Technical Account Managers, and Sales representatives in technical pre-sales activities by assessing potential application of company products or services and providing in-depth product and technical overviews to potential customers.
  • Develop and maintain a Subject Matter Expert level of knowledge for multiple product verticals (music, video, and sports), Gracenote content standards, and Gracenote production and delivery processes.
  • Work with Technical Account Managers, Product (Management, Engineering, Delivery) and Customer Care to develop processes and strategies to improve product delivery quality, particularly around new releases.
  • Support Technical Account Managers in the early implementation phase of customer engagement as the technical subject matter expert and consultant.
  • Engage with client-side Engineering teams to answer questions and provide implementation recommendations and guidance.
  • Provide Level 2 technical support when called upon.
  • Work with Gracenote Product and Engineering teams to identify delivery issues and priorities resolution.
  • Proactively develop and propose technical solutions that clarify how Gracenote products bring business value to address critical challenges faced by customers.
  • Participate in response to and drafting of RFP/RFIs and other new business opportunity inquiries and proposals.
  • Participate in the creation and review of processes and documentation, including project pages, client-facing product documentation, client-facing 'Best Practices' documentation, and client-facing 'Solution Design' documents.
  • Support product development efforts to enhance existing products, and define new products and services, and the requirements associated with customer implementation best practices.
  • Act as Customer Zero client new start to determine the readiness and use ability of new products and documentation. Provide Product Management and Customer Success stakeholders with a summary report of findings, issues, and recommendations.
  • Support the strategic vision of the Product Solutions department and related goals.
Requirements
  • 7-10 years of total experience in software development and architecture, with at least 3 years in a Solution Architect, Pre-Sales, Technical Account Manager, or similar role.
  • Demonstrated experience in requirements definition, analysis, and conducting customer interviews, with an attention to detail and a commitment to excellence and high standards.
  • Hands-on experience with common data formats (CSV, XML, JSON) with the ability to ingest and analyze.
  • Deep knowledge of common data delivery methods technologies (FTP, rsync, API (REST, SOAP))
  • Knowledge of common database technologies (relational, non-relational, document, graph) as well as query (SQL, Python, etc.) and reporting methods.
  • Technical writing skills and experience.
  • A keen interest in emerging technologies, especially around the digital content domain.
  • Project management skills, experience, and certification are a plus.
Key Competencies
  • Excellent communication skills, experience in team leadership, and ability to provide guidance to other team members and to customers.
  • Demonstrable leadership, communications, presentation, project management, and problem-solving skills.
  • A strong sense of ownership and follow-through, and analytical skills and a goal-driven approach when addressing technical problems.
  • Demonstrated ability in risk management and problem anticipation.

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