Automobile Service Professional
1 week ago
2coms is an Indian multinational ride-sharing company with a diverse business portfolio.
Salary Information
We offer an attractive salary package of ₹19,000 CTC including PF and ESIC to the right candidate.
Job Responsibilities
The Automobile Service Champion will be responsible for:
- Customer Handling
- Receive customers with a smile and greet them professionally
- Verify service requests and capture customer feedback
- Engage in conversational skills for telephonic and face-to-face discussions
- Keep customers informed about repair updates
- Diagnosis
- Analyze and diagnose scooter issues to identify necessary repairs
- Update diagnosis reports in the Workshop Management System (Getafix)
- Perform repairs and conduct final inspections
- System Handling
- Track customer complaints in Zendesk and update the system
- Operate the Workshop Management System (Getafix) efficiently
- Monitor operational status and ETA in CRM and WMS systems
- Check scooter health in Telematics Command Centre
- Technical Repairs
- Stay up-to-date on OLA Scooter knowledge and technical curricula
- Repair or replace scooter parts as needed
- Ensure compliance with technical guidelines and industry standards
- Process and Operational
- Adhere to process requirements at Experience Centres
- Invoice and collect payments efficiently
- Maintain a clean and organized workspace
- Parts Operation
- Audit inventory levels and ensure physical and system accuracy
- Manage GRNs and maintain inventory at Experience Centres
- Coordinate warranty part reverse logistics
- Safety and Compliance
- Wear uniform and protective gear while repairing scooters
- Use protective gear and handle tools safely
- Ensure fire safety equipment is available
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