Senior Client Relationship Manager
5 days ago
About the Role
Magnon Group is seeking an experienced Senior Key Account Manager to join our dynamic team. This role is ideal for professionals with a proven track record of managing and nurturing relationships with B2B SaaS clients and driving client success from the agency side.
Key Responsibilities:
- Act as the primary point of contact for clients, ensuring seamless communication and coordination.
- Develop and implement strategic plans to meet client objectives while delivering exceptional service.
- Collaborate with internal teams (creative, tech, content) to execute client deliverables on time and within budget.
- Build long-term client relationships by understanding their business goals and offering value-added solutions.
- Monitor project progress, client satisfaction, and identify opportunities for upselling or cross-selling agency services.
- Prepare and deliver regular performance reports to clients, providing insights and actionable recommendations.
- Stay updated on industry trends and client-specific market developments to offer proactive advice.
Requirements:
- 9-12 years of experience in client servicing/account management within the advertising, digital marketing, or agency sector.
- Strong understanding of their markets, and the challenges clients face.
- Exceptional communication, negotiation, and interpersonal skills.
- Proven ability to manage multiple accounts and meet tight deadlines in a fast-paced environment.
- A strategic mindset with the ability to think creatively and problem-solve effectively.
- Bachelor's degree in Marketing, Business Administration, or a related field (MBA preferred).
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