Reliability Systems Engineer

Job Description

We are seeking a highly skilled engineer to join our team and focus on Developer Experience. This individual will play a critical role in designing, building, and maintaining high-performance, scalable, and reliable services.

As part of our company's commitment to providing a Contact Center service, we need to ensure that our software is highly available and fault-tolerant. We believe in a DevOps philosophy where every engineering team should be responsible for the software they build and deploy.

SREs play a vital role in ensuring that teams have the tools, practices, and expertise to achieve this goal in a blame-free culture.

Our mission is to improve developers' experience by giving them the tools to manage the entire software lifecycle and be self-sufficient.

To help us achieve this, we are building an internal PaaS using the latest technologies like Kubernetes, Prometheus, Kotlin, and others. This platform is a key engineering effort and helps us deliver better, faster, and more reliable solutions for our customers.

Responsibilities:

Design, build, harden, and maintain key parts of our internal platform (from CI/CD to developer tools) to increase R&D productivity.

Migrate to industry-leading CICD tools like GitHub Actions.

Automate safe deployment practices using industry-leading tools like GitHub Actions, ArgoCD, Argo Rollouts, Helm Charts, etc.

Automate infrastructure provisioning and other engineering processes by working on automations built on top of our engineering platform written in GitHub Actions.

Coach and up-skill other engineering team members.

Solve challenging technical problems and put your skills to the test every day; see an immediate impact of your work and value you created for other engineers.

Automate every aspect of our infrastructure to remove as much human intervention as possible.

Develop effective tooling, alerts, and response to identify and address reliability risks.

Drive and promote protocols on production readiness and operational excellence.

Partner with product engineering teams to debug production outages and carry out action items to improve reliability of those systems.

Advocate for automated testing, continuous integration and delivery, feature toggles, and progressive rollouts.

Plan for growth of our infrastructure.

Skills and Qualifications:

5-8 years of experience.

Understanding of large-scale complex systems from a reliability perspective.

Design, implement, and maintain CI/CD processes and tools.

Possession of a passion for producing clean, standards-compliant, secure code.

Bringing a developer mindset and applying it to infrastructure.

Familiarity with Linux/Unix systems.

Experience with Kubernetes.

Experience with Infrastructure as Code tools like Terraform and Ansible.

Experience building software with a programming language such as Java, Kotlin, Scala or any other JVM-based language.

Experience writing scripts for automating the execution of certain tasks with a programming language like Ruby, Python, Bash or any other scripting language.

Experience with at least one relational and non-relational databases (ex: PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch).

Ability to identify time-consuming and error-prone manual tasks and then build/leverage tooling to automate them.

Ability to identify root causes of instability in a large-scale distributed system across stacks.

Nice to haves/Pluses:

Experience with cloud-based solutions such as Amazon AWS, Google Cloud, or Microsoft Azure.

Experience with CI/CD platforms (e.g Jenkins, GitLab), Containers (Docker, Kubernetes), Artifact Management tools (e.g: Nexus, ECR).

Experience with Go programming language.