Trading Support Expert
5 days ago
We are seeking a highly skilled and customer-centric individual to join our dynamic trading services team as a Trading Support Expert. This exciting opportunity allows you to utilize your strong communication skills and passion for delivering excellent service to provide world-class support to our global client base.
About IG GroupIG Group is a leading online trading and investing company, dedicated to helping ambitious individuals achieve financial freedom. With a collection of progressive fintech brands, we offer a range of innovative products and platforms that cater to the needs of our clients worldwide.
Your Role in the TeamAs a Trading Support Expert, you will be responsible for leveraging our cutting-edge cloud-based contact center to provide trade and admin support on Investment products to our global client base across phone, email, and web chat. You will gain a strong understanding of various financial instruments, including stocks, options, futures, FX, cryptocurrencies, bonds, and commodities.
Key Responsibilities:- Utilize our cutting-edge cloud-based contact center to provide trade and admin support on Investment products
- Gain a strong understanding of various financial instruments, including stocks, options, futures, FX, cryptocurrencies, bonds, and commodities
- Champion the client experience and provide trading expertise on P/L and margin calculations, order types, charges, trade assistance, investigations
We are looking for someone with a degree-level education, experience in a customer-facing role, fluency in English (verbal and written), a sales background, and excellent interpersonal and communication skills. A logical and analytical approach to problem-solving, confidence to employ basic maths skills, particularly mental arithmetic, and strong team player and time management skills are also essential.
BenefitsAt IG Group, we believe in offering a supportive and inclusive work environment that fosters creativity and innovation. As a Trading Support Expert, you will have the opportunity to work with a diverse and talented team, leveraging our cutting-edge technology and forward-thinking platforms to deliver exceptional results.
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