Configuration Management Expert

2 weeks ago


Bengaluru, Karnataka, India Allegion Full time

The Configuration Management role at Allegion is a critical position that ensures the accuracy and completeness of data in the Configuration Management System (CMS) and CMDB. This role will oversee and implement policies and procedures to guide the organization towards a mature configuration management process.

This position will be responsible for developing, implementing, and maintaining CMS & CMDB data management processes to ensure alignment with ITIL best practices and business requirements. The ideal candidate should have strong knowledge of ITIL v3/v4 processes and ITAM tools like ServiceNow, BMC, Flexera, Snow, SLM, SCCM, Intune.

Key responsibilities include:

  • Developing and implementing CMS & CMDB data management processes
  • Ensuring accuracy, completeness, and consistency of data in accordance with the management
  • Creating, managing, monitoring, reviewing, and updating procedural documentation and work instructions of Configuration Management Process
  • Continuously reviewing and improving CMDB processes to ensure alignment with ITIL best practices and business requirements

Requirements:

  • Strong knowledge on ITIL v3/v4 processes and ITAM tools like ServiceNow, BMC, Flexera, Snow, SLM, SCCM, Intune
  • Min 8-10 years of experience in SACM & CSDM
  • Process-oriented with excellent stakeholder management, communication, analytical, and presentation skills


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