Expert Technical Writer

2 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title:

Technical Documentation Expert

 

Role Description:

We are seeking a highly skilled Technical Documentation Expert to develop comprehensive and precise product documentation that effectively communicates technical concepts to both internal and external stakeholders.

 

Key Responsibilities:

  • Develop high-quality documentation, including how-to articles, FAQs, overview articles, troubleshooting guides, user guides, and release notes.
  • Collaborate with product managers and product experts to understand new features and product updates and develop effective documentation for each release.
  • Work closely with the Product & Engineering Teams to create developer API documentation for partner-facing APIs, webhooks, and SDKs.
  • Collaborate with Product Managers and solution engineers to capture various use cases catered to by the APIs and document them using sequence diagrams, activity diagrams, etc.
  • Conduct regular reviews and quality assurance checks of existing documentation to ensure accuracy and relevance.
  • Efficiently plan and manage multiple documentation projects simultaneously.
  • Organize information effectively and structure documents to provide better usability and accessibility.
  • Review all published content to meet standards for publishable content.

 

Requirements:

  • Bachelor's degree in Computer Science, Technical Communication, or a relevant field.
  • 5+ years of experience in technical writing, preferably in a SaaS company.
  • Excellent written and verbal communication skills.
  • Strong understanding of APIs, SDKs, Webhooks, Open Authentication, and web-app concepts.
  • Attention to detail to ensure accuracy and consistency in all technical content.
  • Excellent writing and editing skills to explain complex technical concepts clearly and concisely.
  • Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment.
  • Ability to quickly learn new technologies and products.
  • Ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content.
  • Possess strong interpersonal and communication skills to convey complex concepts to both technical and non-technical audiences.
  • Should have a zeal to learn with a growth mindset.

 

Preferred Skills:

  • Experience with content management systems (CMS) and documentation tools.
  • Knowledge of agile project methodologies and version control systems.
  • Strong organizational and time management skills.
  • Ability to work independently and collaboratively as part of a team.
  • Adaptability to changing priorities and deadlines.

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