Operations Supervisor
3 weeks ago
Job Description:
The Payments Processing Operator role at F336 Deutsche India Private Limited, Jaipur Branch involves processing accurate and timely payments, including physical cash and valuables, and handling cash-related investigations. This includes processing complex transactions, interacting with internal and external stakeholders, and ensuring compliance with established Service Level Agreements (SLAs) and industry guidelines.
Key Responsibilities:
- Process items adhering to procedures and cut-off times.
- Assist the team in day-to-day operations, liaise with the sending location for clarification, and communicate process-related clarifications to the team.
- Collate data regarding process issues and communicate the same to the Manager.
- Carry out End-of-Day (EOD) functions, maintain relevant records, and ensure self-assessment reports and backup papers are signed and countersigned by the Team Manager.
- Maintain records of procedural changes, collate data on changes to the Key Operational Procedures (KOP), and communicate the same to the Manager.
- Ensure proper backups are created within the department.
Escalation and Compliance:
- Educate the team on procedures, escalate issues to supervisors and managers as per the escalation procedure, and ensure that all procedures laid down for process are adequately followed.
- Communicate all potential business opportunities identified in regular transactions to assist the management in business development efforts.
Additional Responsibilities:
- Ensure all amendments and updates to the KOP are made on defined timelines.
- Ensure training of new recruits as per the Training Module, carry out tests or quizzes to assess trainees, and maintain relevant training records.
- Assist the Manager in preparation of various team-related Management Information Systems (MIS).
Requirements:
- Clear understanding of payments flow.
- Well-versed with SWIFT.
- Risk and Regulatory knowledge.
- Minimum Graduation in any stream.
What We Offer:
- Training and development to help you excel in your career.
- Flexible working to assist you in balancing your personal priorities.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
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