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Customer Support Leader

2 weeks ago

Ahmedabad, Gujarat, India Futuristic Technologies, Ahmedabad Full time

Our Team: We are a dynamic team of experts delivering innovative automation solutions to businesses. Our team members are passionate about what they do and strive to deliver exceptional results.

Role Description:

We are seeking an experienced Senior Executive – Projects & Customer Support to join our team in Ahmedabad. As a key member of our team, you will be responsible for overseeing PLC & SCADA projects from design and drawing to installation and commissioning.

Key Responsibilities:

  • Project Execution: Ensure timely delivery of PLC & SCADA projects by overseeing the entire project lifecycle.
  • Customer Support: Provide expert assistance on PID controllers, transmitters, sensors, and switches to ensure seamless customer experience.
  • Troubleshooting & Solutions: Diagnose and resolve technical issues to maintain high customer satisfaction.
  • Collaboration: Work with cross-functional teams to ensure successful project delivery.
  • Client Relations: Build and maintain strong relationships with customers, understanding their needs and providing top-notch service.

Requirements:

  • Diploma/B.E in Electronics or Instrumentation & Control (IC).
  • 3-5 years of experience in PLC & SCADA project management and instrumentation.
  • Strong understanding of industrial automation, process controls, and related products.
  • Excellent communication skills to convey technical information effectively.