
Benefits Administrator
2 days ago
This role supports end-to-end administration of US & Canada employee benefits programs.
Responsibilities include benefits operations, vendor and employee communications, Processing Invoices/Payments, compliance reporting, and systems management (HRIS & vendor Portals).
Key tasks involve managing renewals, enrollments, payroll elements, and vendor integrations; overseeing reconciliations, invoicing, and open enrollment; and ensuring compliance with US (ACA, COBRA, ERISA, HIPAA) and Canadian provincial benefits requirements.
- Benefits Administration: Manage employee eligibility, coverage start/end, and ongoing maintenance of benefits records.
- Process and record benefit enrollments, life events, and terminations in HRMS and related systems.
- Ensure accurate reflection of payroll elements linked to benefits compensation.
- Vendor & Employee Communications: Act as primary liaison with external benefits vendors. Manage vendor requests, escalations, and troubleshooting. Handle employee requests, mandatory notifications, and issue resolution with a strong customer service focus.
- Maintain and update vendor site access and contact information.
- System Operations: Monitor feeds, timings, reporting, and manual interventions in benefits platforms. Support testing and configuration during open enrollment and system changes. Ensure data integrity across HRIS, vendor platforms, and payroll systems.
- Financial Operations: Validate and process vendor invoices. Conduct reconciliations across Dayforce, vendor records, invoices, and payroll.
- Compliance & Reporting: Support open enrollment, ACA/COBRA (US), and provincial benefits compliance (Canada). Assist with 5500 filings, census files, and insurance audits. Review and update standard operating procedures (SOPs) to align with compliance and business needs.
- Issue Resolution: Proactively identify and resolve recurring issues (e.g., Prudential file errors, COBRA access challenges, two-step verification). Partner with US & Canada HR/Total Rewards teams for escalations and policy clarifications.
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