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Senior Email Systems Engineer
3 weeks ago
Overview:
We are seeking an accomplished Email Infrastructure Specialist to take on a pivotal role within our organization.
This key position entails the management, administration, and troubleshooting of Microsoft Exchange services in an enterprise environment.
- Administer and maintain Microsoft Exchange infrastructure, including mailbox management, backup, and restore.
- Support hybrid configurations, mail flow, and message tracking for Exchange Online services.
- Configure and troubleshoot Outlook, OWA, and remote email access.
- Manage anti-SPAM tools and Enterprise Vault Servers.
- Oversee Office 365 services: Exchange Online, SharePoint Online, Microsoft Teams, and Security & Compliance Center.
- Provide Tier 2 support and assist Tier 1 teams with escalated issues.
- Utilize PowerShell and diagnostic tools to resolve complex Office 365 issues within SLA timelines.
- Collaborate with cross-functional global teams to resolve technical issues.
- Monitor system performance and conduct root cause analysis for critical issues.
- Execute migration projects, new implementations, and Office 365 enhancements.
Required Technical Skills:
- Expertise in Windows Server OS (2008-2019) and desktop environments (Windows 10/11).
- Strong understanding of Exchange protocols: SMTP, POP3, RPC/HTTPS, MAPI/HTTPS.
- Hands-on experience with Exchange Hybrid Configurations and Azure AD Connect.
- Deep understanding of Office 365 features: DKIM, DMARC, DLP, transport rules, retention, and archival policies.
- Familiarity with SharePoint Online and Microsoft Teams troubleshooting.
- Proficient in PowerShell scripting and tools like MFCMapi, IDFix, and other diagnostic utilities.
- Knowledge of ADFS Single Sign-On and Exchange backup/restoration tools.